Frequently asked questions
Minor retouching: Cord, trash, stain and other small object removal, sky, fireplace, grass replacement are all FREE
We send invoices via Paypal. We request payment per order for the first month. From the second month onwards, we bill twice a month
The turnaround time is 6 - 16 hours, typically 12 depending on the number of photos and our current status.
If a shoot takes more than 16 hours to complete without prior notice, the charge for the shoot goes down 5% for each passing hour
Your test photos will be given to several editors. After you approve their edits, only them will be given your photos. We won't give your photos to random editors to avoid quality inconsistency
We're always available for 200 additional photos per day. Please shoot us a message if there are more.
We work 24/7. However, our support team is unavailable from 1 PM to 6 PM EST
You can use your Dropbox, Google Drive or upload photos to our server, whichever you prefer. Finished photos will be sent in a Dropbox link. We have a tutorial for that inside client dashboard.
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